You'll receive a tracking link by email as soon as your order ships (within 24 hours of placing it). If you haven't received it after 48 hours, check your spam folder or send us a message below.

Order confirmations are sent instantly to the email used at checkout. If you don't see it within a few minutes, check your spam/promotions folder. Still missing? Send us a message with your full name and we'll resend it.

We're sorry. Send us a message below with your order number and 2-3 photos of the damage (including the packaging). We'll ship a replacement or refund within one business day, no questions asked.

30-day no-questions-asked returns. Send us a message with your order number to start the return - we'll email a prepaid label within one business day.

2-year warranty on all electronics. Covers manufacturing defects, controller failure, and LED strip failure under normal riding conditions. Doesn't cover damage from crashes or improper installation.

15 minutes for most bikes if you've installed accessories before. No drilling, no cutting. The full install guide and video walkthrough is on our Install page.